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Advisers and their clients will benefit from a significantly enhanced platform that delivers the latest automated processes and seamless functionality. Following the transfer of clients, Wealthtime Classic users will enjoy extensive additional functionality including multi models; automated family linking and fully online Drawdown, as well as a wider range of investments including equities, structured products, SLI Guaranteed Income and With Profits funds.

Users will also see a significant enhancement to the Adviser and Investor Zones, alongside a streamlined service provision.

The Wealthtime and Wealthtime Classic platforms will be brought together as a single Wealthtime brand on a significantly enhanced platform powered by GBST technology.

There will be no immediate change to service for advisers and their clients using the Wealthtime Classic platform and there’s no action to take. The Wealthtime platform will undergo an accelerated platform update in 2025. We will then transfer Wealthtime Classic customers to the enhanced Wealthtime platform. Our focus will be on the quality of the transfer and customer experience, rather than speed.

The existing Wealthtime Classic platform will continue to operate as usual until the transfer of assets is complete after which the platform will be retired.

We will give constant updates and will actively look for feedback to help us transform our platform and service.

We will update advisers on this nearer the time of the Wealthtime Classic transfer. Our focus will be on the quality of the client transfer and customer experience, rather than speed.

GBST has extensive experience in delivering platform enhancements for regulated financial institutions. Further details of the update programme will be communicated to advisers nearer the time.

Wealthtime users will not have to transfer to a new platform. We will complete an accelerated programme to update the Wealthtime platform in 2025 delivering significantly enhanced platform functionality based on GBST’s market-leading technology and new front end AI capabilities provided by Wipro.

Advisers and their clients will benefit from a significantly enhanced platform that delivers the latest automated processes and seamless functionality.

Platform functionality developed and supported by Wipro-GBST will be customised to our proposition, our long-term growth ambitions, and our strategic approach. We will also continue to differentiate the business through our sales approach, key account support, our pricing, joint ventures with partners such as Just and Wesleyan, improved technical, tax, and trust support, continued thought leadership support, and customer servicing support.

And we will continue to develop the platform in response to customer needs, working closely with advisers to ensure the long-term strategic interests of our customers are always our priority.

The proposal is that Operations and Technology & Change functions, across both platforms, will transfer employment to Wipro through a Transfer of Undertakings (Protection of Employment) (TUPE) process. Wipro is committed to building a UK centre of excellence for business processing around the transferring Wealthtime team.

One of the key advantages of the agreement with Wipro is that the transferring Wealthtime team will continue working on Wealthtime and Wealthtime Classic systems and processes. Advisers will continue to deal with their regular contacts, while also benefiting from Wipro’s advanced technology and substantial IT and AI experience to continually improve service standards.

There will be no immediate change for advisers and their clients using the Wealthtime or Wealthtime Classic platforms and there’s no action to take.

The new agreement ensures the continuity of both our underlying technology partnership for Wealthtime, and enhances the technology for Wealthtime Classic. The operational staff that advisers deal with day to day are not expected to change. Regular contacts will remain the same and users will also benefit from Wipro’s advanced technology and substantial IT and AI experience.

Wealthtime will retain control of the customer and adviser experience, allowing us to focus on building even stronger relationships and partnerships with advisers which will deliver better long-term customer outcomes.

We will give constant updates and will actively look for feedback to help us transform our platform and service.