What’s changing?
Our operations and technology functions are transferring to Wipro – a global leader in technology.
Wipro’s market-leading technology will revolutionise the adviser and customer platform experience.
We’ve extended our 15-year technology partnership with GBST, with accelerated enhancements to our technology and proposition in 2025.
What prompted these changes?
The platform space in the UK has developed slowly over the past 20 years, driven by regulatory pressures, the need for continual improvements, and the complexities of managing costs and resources.
In the face of these challenges, we explored the best way to build and maintain our technology, manage our resources, and navigate the ever-changing regulatory landscape while harnessing best practice from other sectors to drive real innovation. We knew there had to be a better model, one that delivered better solutions for our customers.
After careful consideration, we decided that our partnership with Wipro and GBST found the right balance between technology, innovation, customer service excellence, and regulatory compliance, while allowing us to make improvements rapidly and continually in a fast-moving industry.
What’s coming?
Our new partnership
Adviser and investor experience
- 15 years’ experience in platform market as an independent and innovative provider
- Comprehensive product wrappers to meet different client needs
- Wide range of investment options
- Award-winning retirement proposition
Operations and technology
- Experts in customer experience – creating extraordinary CX to improve systems and deliver outstanding service
- Global team of experts working with household names such as John Lewis, Levis, Google and Microsoft, allowing us to learn from best practice in other industries
- 67% of Wipro’s equity ownership is pledged irrevocably to philanthropy in the areas of healthcare, education and allied spheres of development.
Platform technology provider
- Underlying platform technology bringing us to the latest version of Composer
- £100m recent investment into Composer technology to future-proof platform development
- Global strategic partnership with Wipro will help us drive rapid change and a market-leading platform
Who are Wipro?
One of the largest, most trusted, purpose-driven technology companies in the world. Wipro are a global technology company partnering with some of world’s biggest brands, providing IT, consulting, and business process services. Wipro has been active in the UK&I for over 25 years, working with a range of clients across business operations, cloud services, cybersecurity, AI, engineering, and consulting.
Wipro will use its Smart Operations framework to improve Wealthtime’s customer experience. By optimising processes and integrating technologies, they’ll boost productivity and efficiency.
Key focus areas include system controls, automation with Composer and iSMRT, and enhancing existing processes with value stream mapping, covering Transfers, Pensions, Investments, and communication services for advisers and investors.
“This deal will fundamentally transform our platform and service offering, delivering extensive benefits for advisers and their clients over both the short, medium and long-term.
At the heart of the partnership is our customers – this new approach is truly customer centric and will provide the service they’ve always wanted.”
Patrick Mill
CEO, Wealthtime
Who are GBST?
Partnering with some of the world’s leading financial services organisations, GBST delivers technology to enable, support and scale wealth management organisations globally. GBST and Wipro have a long-term strategic partnership thar combines the Composer SaaS platform with Wipro’s expertise in outsourced administration and contact centre services, delivering a comprehensive, scalable wealth management solution.
As part of our new partnership, the Wealthtime platform will be upgraded to the latest version of GBST’s Composer (v22) providing a wide range of improvements and new features throughout 2025 and beyond.
Roadmap
2025 ⇒ Continual platform upgrades and improvements
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Excited for what’s coming?
Be the first to hear about our latest enhancements and what our partnership is delivering for our users.
Excited for what’s coming?
Be the first to hear about our latest enhancements and what our partnership is delivering for our users.
Find out more about the transformation of Wealthtime.
FAQs
FAQs
Wealthtime is partnering with Wipro, a leading technology services and consulting company and its global technology partner GBST to deliver a market-leading, digital-first platform and innovative customer-centric service offering. The Wealthtime and Wealthtime Classic platforms will be brought together under the Wealthtime brand on a single, significantly enhanced platform, powered by the latest version of GBST technology. At the same time, the group’s Operations and Technology & Change functions will transfer to Wipro’s dedicated UK centre of excellence for business processing, based in the Southwest area.
There will be no immediate change for advisers and their clients using the Wealthtime or Wealthtime Classic platforms and there’s no action to take.
The Wealthtime platform will undergo an accelerated platform update in 2025. There is no fixed date for the transfer of Wealthtime Classic customers to the enhanced Wealthtime platform, we will advise a date in due course. Our focus will be on the quality of client transfer and customer experience, rather than speed.
This deal will fundamentally transform our platform and service offering for advisers and their clients over the medium and long term. Our existing relationship with GBST will allow us to fast-track our proposition development through an accelerated platform update, delivering market-leading technology that underpins our future strategy. While Wipro’s proven operational expertise across multiple sectors, including financial services, will bring new insights to the platform space, helping us create a best-in-class experience for our customers.
Wipro’s commitment to building a centre of excellence in the UK based around Wealthtime’s Operations and Technology functions will ensure that advisers continue to work with their existing contacts, backed by greater automation and innovation. We know that advisers are best served by exceptional people supported by world-class technology. The new agreement allows us to focus on our strengths as we grow our business while ensuring that we continue to meet the future needs of advisers and their clients, with the latest technology and excellent service standards.
The enhanced platform will deliver the latest automated processes and market-leading functionality, as well as seamless integration with Wipro’s advanced technologies and AI capabilities.
We will leverage Wipro’s advanced technology and substantial IT and AI experience to continually improve service standards and front-end applications. Platform users will benefit from a significant update to the Adviser and Investor Zones, alongside a streamlined service provision.
The platform will continue to be customised to Wealthtime’s proposition to support its growth and strategic approach, with ongoing development in response to user needs.
Following the transfer of clients, Wealthtime Classic customers will benefit from an enhanced platform which will have a wide scope of functionality.
GBST has recently completed a multi-million-pound transformation of its operating system, Composer, to create a secure, scalable market-leading wealth administration platform. The Wealthtime platform enhancement will enable the delivery of significant new functionality.
Latest news
Back in October 2024, we announced our new partnership with Wipro, a leading technology services and consulting company, and its global technology partner GBST to deliver a market-leading, digital first platform and innovative customer-centric service offering.
Call our team today
Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.
For Wealthtime platform queries, call
0345 680 8000
For Wealthtime Classic platform queries, call
03330 417 010