Platform Evolution FAQs

We’re partnering with Wipro and GBST to deliver a market-leading, digital-first adviser platform. Our new 10-year partnership will deliver significant enhancements to our service, technology and proposition throughout 2025 and beyond. Wealthtime Classic platform users will be transferred to the enhanced Wealthtime platform, bringing both platforms together under the Wealthtime brand.

This deal will fundamentally transform our platform and service offering for advisers and their clients over the medium and long–term. Our existing relation;ship with GBST will allow us to fast-track our proposition development through accelerated platform updates, delivering market-leading technology that underpins our future strategy. While Wipro’s proven operational expertise across multiple sectors, including financial services, will bring new insights to the platform space, helping us create a best-in-class experience for our customers.

Advisers and clients will benefit from a significantly enhanced platform with continuous upgrades and a wide range of new propositional features. We’ll leverage Wipro’s advanced technology and business process experience to continually improve service standards and front-end applications. Platform users will benefit from a significant updates to the platform alongside improved service provision. 

One of the largest, most trusted, purpose-driven technology companies in the world. Wipro are a global technology company partnering with some of world’s biggest brands, providing IT, consulting, and business process services. Wipro has been active in the UK&I for over 25 years, working with a range of clients across business operations, cloud services, cybersecurity, AI, engineering, and consulting. 

Wipro will use its Smart Operations framework to improve Wealthtime’s customer experience. By optimising processes and integrating technologies, they’ll boost productivity and efficiency.  

Key focus areas include system controls, automation with Composer and iSMRT, and enhancing existing processes with value stream mapping, covering transfers, pensions, investments, and communication services for advisers and investors. 

 One of the largest, most trusted, purpose-driven technology companies in the world. Wipro are a global technology company partnering with some of world’s biggest brands, providing IT, consulting, and business process services. Wipro has been active in the UK&I for over 25 years, working with a range of clients across business operations, cloud services, cybersecurity, AI, engineering, and consulting. 

Wipro will use its Smart Operations framework to improve Wealthtime’s customer experience. By optimising processes and integrating technologies, they’ll boost productivity and efficiency.  

Key focus areas include system controls, automation with Composer and iSMRT, and enhancing existing processes with value stream mapping, covering transfers, pensions, investments, and communication services for advisers and investors. 

 Partnering with some of the world’s leading financial services organisations, GBST delivers technology to enable, support and scale wealth management organisations globally. 

GBST has recently completed a multi-million-pound transformation of its operating system, Composer, to create a secure, scalable market-leading wealth administration platform. The Wealthtime platform enhancement will enable the delivery of significant new functionality. 

As part of our new partnership, the Wealthtime platform will be upgraded to the latest version of GBST’s Composer providing a wide range of improvements and new features. 

GBST and Wipro have a long-term strategic partnership that combines the Composer SaaS platform with Wipro’s expertise in outsourced administration and contact centre services, delivering a comprehensive, scalable wealth management solution.

Our operations and technology functions will transfer to Wipro through a TUPE process.

Our customer contact service, key account and relationship manager roles will stay with Wealthtime to ensure we retain control over the adviser and client experience. We anticipate expanding these areas in time to ensure we provide the best possible support for our users.

There is no immediate change for clients. Over the coming months, advisers and their clients will start to experience improvements as teams of experts from Wealthtime, Wipro and GBST deliver the new platform experience.

Advisers will benefit from a significantly enhanced platform with annual upgrades planned as part of our new agreement with Wipro and GBST. As part of this, we’re implementing a range of highly requested new features, alongside added-value components, to help our users deliver the best possible outcomes for clients.

Our service will benefit from Wipro’s advanced automation and operational efficiencies, but we’ll still own the adviser and client experience – you’ll speak to the same sales, customer service and relationship managers employed by Wealthtime.

While we implement the enhancements, there will be no immediate change for advisers and their clients using the Wealthtime or Wealthtime Classic platforms and there’s no action to take.

We’ll keep you updated and listen to your feedback to help us transform our platform and service.

There’s no immediate change to service for advisers and their clients using the Wealthtime Classic platform and there’s no action to take.

The Wealthtime platform will undergo accelerated platform updates in 2025. We will then transfer Wealthtime Classic customers to the enhanced Wealthtime platform. Our focus will be on the quality of the transfer and customer experience, rather than speed.

The existing Wealthtime Classic platform will continue to operate as usual until the transfer of assets is complete after which the platform will be retired.

We’ll be in touch throughout the process to keep you updated and answer any questions. We’ll deploy a specific communications programme for the Wealthtime Classic transfer nearer the time, including any blackout periods and actions advisers or customers need to take.