I can’t remember my password – what should I do?

Classic ‘forgotten password’ on the login screen.

• • It will ask you for your web user account ID and the email address we hold on file.

• • Shortly after, you should receive an email with the reset password link. Please note that this link is only valid for 24 hours. If you don’t receive the email, check your spam or junk folder in case it’s gone there.

• • Once you have the email, click the link. It’ll take you to a page where you can change your password.

• • It will ask you to enter your Date of Birth (in the format 01/01/1991), choose your new password and answer a security question.

• • If you need to update your email address, or if you don’t receive the email, please either contact your financial adviser or call our client services team on 0345 680 8000.

• • Once your password has been reset, you should then be able to log in to your account with your new password.