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- Select ‘Forgotten Web User Account ID’ on the login screen.
![](https://www.main-stage-ss2xl2i-7ww7dp5dayqoq.uk-1.platformsh.site/wp-content/uploads/sites/4/2024/05/image-4.png)
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- It will ask you to select your user type.
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- Please select investor.
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- It will ask you to select your user type.
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- Enter your email address.
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- Please note, this must be the email address registered to your account with us.
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- Enter your email address.
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- You should receive an email with a reminder of your web user account ID.
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- If you don’t receive the email, please check your spam or junk folder in case it’s gone there.
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- You should receive an email with a reminder of your web user account ID.
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- If you need to update your email address, or if you don’t receive the email, please either contact your financial adviser or call our client services team on 0345 680 8000.