I can’t remember my web user account ID – what should I do? 

    • Classic ‘Forgotten Web User Account ID’ on the login screen.

    • It will ask you to select your user type.  

        • Please select investor.

    • Enter your email address.  

        • Please note, this must be the email address registered to your account with us.

    • You should receive an email with a reminder of your web user account ID. 

        • If you don’t receive the email, please check your spam or junk folder in case it’s gone there.

    • If you need to update your email address, or if you don’t receive the email, please either contact your financial adviser or call our client services team on 0345 680 8000.

Talk to our team today

Your financial adviser should always be your first port of call for any questions you have about your account, however, we’re always happy to help.
contact for support

For Wealthtime platform queries, call
0345 680 8000

For Wealthtime Classic platform queries, call
03330 417 010

To make a complaint, click the relevant platform below:

Wealthtime

Wealthtime Classic