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Gold rating for Wealthtime pension transfers 

The Wealthtime Classic platform is one of only two firms this year to have been rated ‘Gold’ by STAR for its SIPP transfer processing timescales.   STAR is the cross-industry initiative shaping and promoting good practice in transfers. The annual accreditation is designed to measure, recognize, and accredit transfer performance. Three STAR Accreditation levels of bronze, […]

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Novia brings together Customer Operations and Technology for service transformation

Novia Financial, the adviser-focused platform business, has brought together its Operations and Technology teams under the direction of Eden Scrivenger, who takes on the expanded role of Chief Technology and Operations Officer. Scrivenger, who joined the platform in August last year, will be supported by newly appointed Operations Director, Julie Gawthorpe, who joins from pensions […]

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Novia appoints Bristow in new Chief Customer Officer role  

Novia Financial, the adviser-focused platform business, has appointed Lucy Bristow as its first ever Chief Customer Officer, with immediate effect. As Chief Customer Officer, Bristow will oversee the customer experience teams across Novia and Wealthtime and will focus on delivering exceptional service to advisers. Bristow will report directly to CEO Patrick Mill. The creation of […]

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